Privacy Policy

Introduction

Welcome to the Privacy Policy of QuickBite Delivery Inc. ("QuickBite"). Our commitment to excellence extends from our AI-powered logistics to the meticulous protection of your personal information. This policy details how we collect, use, protect, and handle your personal data when you place an order, interact with our platform, or engage with our customer support teams. Your trust is the foundation of our service, and we are dedicated to safeguarding your data with the utmost seriousness, security, and transparency.

Information We Collect

To provide our seamless and rapid delivery service, we may collect and process the following categories of information:

• Account & Contact Information: Your full name, email address, telephone number, and securely hashed password. These are essential for creating your account, communicating with you, and securing your profile.
• Delivery & Location Data: Your physical delivery address(es), including apartment numbers and delivery instructions. With your permission, we collect precise real-time location data from your device while the app is in use to help you find nearby restaurants and to enable live tracking of your order.
• Order History & Preferences: Records of your past orders, favorite restaurants, saved items, and dietary preferences you provide. This allows us to personalize your experience with our TasteSync™ recommendation engine and simplify future orders.
• Payment Information: Your payment details are processed securely by our certified, PCI-compliant payment gateways. QuickBite does not store your full credit card number or CVC code on our servers. We only retain encrypted transaction identifiers for record-keeping and to facilitate refunds or customer support inquiries.
• User-Generated Content: Reviews, ratings, and any photos you choose to upload for restaurants or menu items. This feedback is a vital part of our community and helps us maintain a high-quality marketplace.
• Communications with Us: Records of your interactions with our customer support teams, including chat logs, email correspondence, and call recordings (where permitted by law and with your consent), which are used for training and quality assurance.
• Technical & Device Data: Your IP address, device type (e.g., iPhone 15, Android Pixel), operating system version, app version, and unique device identifiers. This information is crucial for security, fraud prevention, and optimizing our application's performance.
• Platform Usage Analytics: Anonymized data collected via cookies and similar technologies about how you interact with our website and app. This helps us understand user behavior, identify popular features, fix bugs, and continuously improve the user experience.

How We Use Your Information

Your data is essential for us to perform the following core functions of our service:

• To process and fulfill your food orders by transmitting necessary details to our restaurant and rider partners.
• To personalize your experience, such as showing you relevant restaurants and providing meal recommendations through our TasteSync™ engine.
• To operate, maintain, and improve our platform, including our QuantumLeap™ AI logistics system for optimizing delivery routes.
• To manage your account, providing access to your order history and simplifying future purchases.
• To communicate with you regarding the status of your order, delivery updates, and (with your explicit consent) promotional offers, news, and updates.
• To provide swift and knowledgeable customer support and resolve any issues or disputes.
• To prevent fraudulent activity and ensure the safety and security of our users, partners, and our platform.
• To comply with all applicable legal, financial, and regulatory record-keeping obligations.

Data Security

We implement rigorous, state-of-the-art security measures to protect all user data. This includes end-to-end SSL/TLS encryption for all data transmitted between your device and our servers, secure cloud infrastructure with advanced threat detection, and strictly limited, role-based internal access to sensitive information. We apply heightened security protocols for sensitive data such as passwords and real-time location, ensuring it is encrypted both in transit and at rest. All personal details are treated with absolute confidentiality.

Data Sharing

To fulfill our services in our three-sided marketplace, we share necessary information with essential, trusted partners who are bound by strict confidentiality and data protection agreements. These include: our restaurant partners (to prepare your order), our rider partners (to deliver your order), our third-party payment processors (to securely handle transactions), and our technology service providers (for cloud hosting and analytics). We only provide these partners with the specific information required to perform their designated service. We may be required to disclose certain data to regulatory or law enforcement authorities if compelled by a legal order. We will never sell or rent your personal data to any third party for marketing purposes.

Your Rights

As a valued QuickBite customer, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information at any time through the app or by contacting our customer support team.
• Request the deletion of your account and personal data, subject to our legal and financial obligations to maintain certain transactional records.
• Opt out of promotional marketing communications by using the "unsubscribe" link provided in every email or by changing your notification preferences in the app.
• Manage your cookie preferences through your web browser's settings or our cookie consent banner.
• Continue to receive essential service-related communications (such as order confirmations and delivery alerts) even if you opt out of marketing messages.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, new platform features, or for other operational, legal, or regulatory reasons. Any significant revisions will be communicated to our users via email or a prominent notification within the app. The "Last Updated" date at the top of this policy will always reflect the latest version. Your continued use of our services after such changes constitutes your acceptance of the new policy.